Supporting You and Your Practice During the Coronavirus

To our valued partners,

Given the rapidly evolving coronavirus situation, we want to assure you that Widex is still open for business and fully committed to supporting you during this difficult period. Below this message, you will find information about two new services we will be offering from today to help you support your patients.

Please be assured that our supply chain is fully staffed and functioning, so you can be confident that we have the products you need when you need them. In addition, we have implemented a remote work plan to protect our employees’ safety and ensure the entire team is ready and able to support you and your patients. 

We are also following the guidance from the Centers for Disease Control (CDC) and World Health Organization (WHO) to avoid unnecessary travel and gatherings with many people. We will continue to monitor the environment closely and make the appropriate adjustments as the situation dictates. Although these are challenging times, Widex remains committed to supporting you and your practice.

We hope you, your families, and your patients remain safe and healthy.

Best regards,
Your Widex Team

To support you during this time we will be offering the following additional services:

Direct shipment of supplies to your patients:
With your direction, Widex will help you manage your patients’ needs by shipping supplies directly to them. This includes accessories like wax guards, batteries, and replacement DEX™ devices that don’t require pairing to the patient’s hearing aids.

Easy shipment for repairs:
Additionally, we can support you by printing and emailing ICS labels for your patients who need repairs – you handle the billing, and we will handle the logistics of the transport and repair. 

Practice Management Strategies for COVID-19

With some parts of the country shut down and others facing potential disruptions, making the right decisions on how to navigate these difficult times can have an impact on your practice. We at Widex want to help you with advice, expertise, and practical support for your practice to make it through this disruption and come out stronger and primed for success. Check out our resources below.


Contact Us

Our Customer Care team is ready to handle your inquiries.

Call 1-800-387-7943 or click below:
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WS Audiology Canada Inc.

Address: 5041 Mainway, Burlington, ON L7L 5H9

Phone Tel.: (+1) 905 315 8303 / 800 387 7943

Fax: (+1) 905 315 8176